Privacy Policy (POPIA Compliance)

Effective Date: 01/05/2025

Welcome to Fiddle Me Plants! We value your trust and are committed to protecting your personal information in line with South Africa’s Protection of Personal Information Act (POPIA). This policy explains what information we collect, why we collect it, and how we keep it safe.

  1. What Personal Information We Collect

When you interact with us—whether browsing, buying, or chatting—we may collect the following:

  • Name and surname
  • Email address
  • Contact number
  • Delivery address
  • Payment details (handled securely via third-party processors; we don’t store your card info)
  • Browsing or purchase history on our site
  1. How We Use Your Information

We only use your information for the purposes it was collected for, including:

  • Fulfilling orders and arranging delivery
  • Providing customer support
  • Sending order confirmations, updates, and optional newsletters
  • Improving your shopping experience
  • Complying with legal or regulatory obligations
  1. Consent

By using our website or placing an order, you consent to the collection and use of your personal information as outlined in this policy.

You can opt out of marketing emails at any time by clicking "unsubscribe" in the email footer or contacting us directly

  1. Sharing Your Information

We do not sell or rent your personal information to anyone.

We may share limited data with trusted third parties who help us:

  • Deliver your orders (e.g. couriers)
  • Process payments securely
  • Send newsletters (if you’ve opted in)

These providers are required to handle your data responsibly and securely.

  1. Your Rights Under POPIA

As a South African citizen, you have the right to:

  • Request access to the personal information we hold about you
  • Ask us to update or correct your details
  • Object to the processing of your information
  • Request deletion of your data (where legally applicable)

To exercise any of these rights, please email us at orders@fiddleme.co.za

  1. Data Security

We take reasonable and appropriate steps to secure your personal information from loss, misuse, or unauthorised access. This includes secure hosting, SSL encryption, and limiting access to your data.

  1. Cookies and Tracking

We may use cookies to improve your shopping experience (like remembering your cart), but you can manage these via your browser settings.

  1. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our site means you accept the updated terms.

  1. Contact Us

Got questions or concerns about how we handle your data?
We’re here to help:

orders@fiddleme.co.za
Cape Town, South Africa

 

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